Reyna Richard O

I'm having the same issue with scheduling drive times. Was told the South Arlington location has one driving instructor that works weekends only. They suggested that I could transfer my son to the school in North Arlington, even called and verified they have enough spots. I agreed, but found it is out of the way and looking at their google reviews, not sure I want him to go there.

I wonder if we can get a refund for the driving portion since they cannot accommodate the students? Plus, in this day and age, they should have drive times scheduled on line like Mansfield Driving Adademy. WIsh I'd of signed up my son there instead.

Don't use Austin Driving School. We paid for phase 1&2 which is the classroom learning and driving lessons. We easily scheduled for classroom learning but it's seemingly difficult to schedule driving lessons. Been attempting to schedule lessons for over a month and was just told that we may want to just do parent taught as they can't handle the amount of people they took money from.

Amazing people. The driving instructor was very helpful with our new adult driver. I give them 5*****. Thank you! We will be bringing our daughter there in the near future for driving lessons. 2nd child to attend ADS and still love it!

I would have give 0 stars but it wouldn't let me. Worse place to every use no communication. My daughter stared driver Ed on Aug 2021 it is now March of 2022. All they have is Excuses and no real solution. They don't care and laugh at you. I understand Understaffed but they have no teachers to teach. Ever time I call for drive time all the tell me is it was booked my daughter only got maybe 2 out of 7 days needed

Mr. Mitchell is an Amazing teacher that will make sitting in the 2 hour class worth it. Eveyone is kind and as long as you pay attention its easy to understand.

The instructors are fine but I was told to bring my daughter's results to the local DPS and that I didn't need an appointment. So I took off from work to take my daughter for her license only to be told that EVERYONE needs an appointment and the driving schools have been told this multiple times. Thanks for nothing.

Miss Cheryl is absolutely an angel! She goes above and beyond to help people out. I went here back in 1997 and have always recommended this place bc of the staff and service they provide.

Friendly staff (Jesse & Michelle) who got us in and took care of us in a timely manner, as well as got an appointment at the DPS office quickly too. We had a very pleasant experience. Highly recommend.

My daughter took her driving test with Austin Driving School off Little Rd. in Arlington and she had the best experience. Jim, her instructor, put her at ease immediately and made positive, encouraging comments during the test. He was so nice. Just the kind of person you hope administers your child's driver test.

My daughter really liked her instructor Mr. Scott! He gave excellent input on the rules of driving. Per my daughter, Mr. Scott focused on her driving technique and did not rush her. She said he made her feel comfortable and that she enjoyed their small talk.

I called to simply inquire about the details for my teenage daughter attending the driving school. I was immediately put on hold the first call and then the lady came back on started talking to someone else and hung up the phone in my face. You guy's just lost my business completely rude and unprofessional.

Critical:Communication, Professionalism VERY difficult to get drive time schedule, had to transfer schools. Often voicemail is turned off, calls rarely returned, very poor communication. If your going to use Austin Driving I would use the North Arlington location.

You can't get sick while in this program, other wise they'll change you $15 extra for no showing up, even if you cancel on the day of the appointment. My son "completed" the program of 7 hrs of driving and 7 hours of observation, which by the way, they shorten him 1 hr of observation; he got 6 instead of 7. But on the day of his driving test he had a stomach bug and called in to cancel.

We got charge the $65 for the test plus $15 for no show. When I called about the extra charge, their reason was that the instructor doesn't get pay if canceling on the same day. So the company keeps the $65 and charges you an extra $15 so the instructor "get paid." Does not matter the reason, that is just their rule, which by the way, wasn't mention to us when we scheduled the appointment. I know is just $15 not a lot of money for some people, but is the principal, unprofessional and flat out, is just taking advantage of the situation.

My wife took her driving test at 4004 Little Rd in Arlington. Staff was great, instructor was so friendly and professional! I highly recommend that location!

Never have drive time spots available. Poor customer service over the phone. The woman who answers is aBrupt and always says "call back tomorrow." My daughter started classes the beginning of fall 2019. It's now mid Feb and she's only driven 3 times.

Save yourself much grief and do not ever use this place! I cannot tell you how many times they have screwed up our paperwork and a year later we still do not have a drivers license for our teenager! Even though he did everything he needed to do and passed his tests apparently they cannot manage to put the proper paperwork in the sealed envelope that a person has to take to the DMV to get the drivers license. My husband even spoke to the so-called person in charge and she gave him wrong information. I am beyond frustrated! And we paid them for all of this.

I enrolled my son in there driving program @ round rock location 2 month ago for 7 classes. So far he did only 3 driving classes and one observation. Every time I called to setup a class they replied they don't have open slot. We will call you but they never called. My husband and my son called so many times but they always booked, they should tell us @ the time of signing that we are all booked so I would rather spent $370 some other driving school. I am so disappointed with there service. I want my son to get license ASAP but Austin driving is not cooperating.

Called and tried to schedule driving training three times. Three times I was told the "person" was busy and she would call back. She never did. The owner if this school should be notified that office staff needs to be replaced.

Amazing instructor and extremely respectable. They made my driving test a fun and memorable experience! Loved the instructor who was so kind and guided me. TAKE YOUR ROAD TEST HERE. cheapest in town and they offer their cars as well!

Great folks and convenient services. My daughter took her drivers test here and we are grateful these guys know what they're doing. They make everything very easy and they have convenient hours.

Is Austin Driving School the only place in town? This place is a certified JOKE. We payed in full over 2 weeks ago for a place on the September schedule.called on the appointed day (today) to get on the schedule and it's already full. I called 4 times today to get on the schedule and 1) was put on hold by Michelle for over 15 minutes 2) was told by Chloe that the schedule is full and to call back next month 3) was told by Jackson to check with my daughter and see if she has an "off period" and he would pick her up at school 4) was told by Jackson to call him "Coach Jackson" from now on and that he has over 1000 kids to schedule and doesn't need our money.

I don't have an issue referring to people by the credentials and titles that that have earned, but what the heck has this guy done? What is he the coach of and why do I (a full grown adult person) have to call him that? He's not my coach, and his redneck attitude and lack of command of basic, rudimentary grammar was not impressive. I would not put YOUR child or MY child in a car with this "coach". Well, Coach Jackson, call me Mrs. "X" from now on you pretentious jerk. #CoachOfNothing #AustinDrivingSchool #CoachJackson

Horrible customer service! They treat their customers like shit and your kids even worse. "Michelle " at their corporate Headquarters is the absolute worst! The deserve less then 1 Star that's the lowest Yelp will let me give!

If I could give 0 stars, I would. I literally downloaded yelp just for this single review. I took only the driving test there and it was the worst experience. The place was run down and shabby. The front desk would rather answer phones than help people in the building. I was told TWICE to give them my VOE (verification of enrollment) so I did. They told me that it was in an envelope so I shouldn't worry until I got to the DMV and told that they do not put the VOE in the envelope because they don't require it.

I called them to ask about and they were rude, impolite, and aggressive when I asked about it. They threw it away because they didn't need it when I handed it to them. Would recommend no one go there ever.

I thought they were pretty nice people Victor was my instructor and he made me feel very confident about taking the test and gave me helpful advice that helped me pass my test with a great score.

Organization is truly lacking and for SUMMER they often have ONE car available for lessons. Not great about scheduling drive times, in fact terrible. Refunds are offered but it is hard as heck to get one! Take your money to Sears or better yet? Mansfield Driving Academy. This place is not well run AT ALL.

Called this morning and she was rude as hell and was not interest in answering questions. Unprofessional i will not call back, a change in attitude is needed or they don't care about teaching or staying in business.

Do you feel like getting attitude from a 15 year old girl as she scrolls through her Facebook feed? How about being stared down as you sit in the lobby? Ever had people make jokes about you while you were sitting right in front of them? Austin Driving School in Round Rock has it all. I would love to say I'm just being paranoid, but I videotaped my whole experience there and trust me when I say this isn't an exaggeration.

Personal shout out to Riley for one of the worst customer service interactions I've had in a long time. I get you are like 12 and you don't know how to interact with adults, but maybe try putting down your cell phone and not acting like a brat, it helps. Save your time and money and find a different school.

Very nice car Looks and Feel Like New Car Instructor is very friendly and professional Go over the traffic law in detail carefully with the student driver. Teaches you good driving skills in details Show you how to maneuver the car and safe ways to drive.

Avoid it at all cost! The instructor greeted us with "What do you want?!?" The office is filthy the staff appearance was not professional at all. Did not feel comfortable putting my daughter in his hands. Austin Driving School he just lost you not only my daughter's tuition but all of her friends.

Don't do it. This is a really unprofessional place. For the cost, we expected much more. The office is dirty, none of the staff appear to know what they are doing, and the instruction was laughable. The teacher for the class showed up 15 to 20 minutes late every day. She also told a lot of inappropriate stories that had little bearing on the topic at hand. Thankfully, we chose to do the classroom instruction without the driving instruction, so I can't speak to the driving piece.

My two boys were the only ones in their class that were not signed up to also do the driving instruction, which apparently caused a problem with us getting the needed DE-964 form. They need this form to get their learner's permit and we didn't get it until 10 days after their last class, where as the students who were doing the driving portion got it on day 2 of class. And that was with us calling and complaining about it! No one ever apologized for the delay. I cannot recommend this place.

I have read the past reviews and they do not speak to my experience I have had with this company. Maybe a change in office staff, the girl that helped me was very knowledgeable. She answered all my questions direct and did not have to ask for other information from anyone. Our instructor was great to work with he was very patient and explained anything needing for my daughter to work on. She passed her test and all paper work was completed quickly. For our family and our busy schedule this was a great experience.

Filthy cars and office, unprofessional staff, sketchy road test. 1. INSTRUCTION: At $420 for 4 road lessons, I had certain expectations of professionalism, but the instructor showed up between 10 mins and 30 mins late for every lesson, and then tried to cut them short. I received hardly any actual instruction while driving, but did get an earful of unwanted political and social opinions. Also, the schedule is extremely limited.

No drivers available for lessons in the morning, evening, on weekends, or Fridays. 2. CARS: I used three different cars for lessons and road test, all three were filthy. I'm not talking the expected dirt from shoes. I mean DIRTY. Sticky messes in cupholders, every surface grimy.just gross. All three cars had the 'Maintenance Needed' indicators lit up on the dash. Note: these cars do NOT have dual drive/steering installed.

The instructor can only hit a brake on their side. Mine kept reaching over and grabbing the wheel during lessons, which was very stressful. 3. OFFICE: Total chaos. No one seemed to know what was going on. I was told to sit at a desk in front of a staff member to fill out paperwork, and as I did, she stood up, saying "I'm on a break!" and moved 3 feet away to a bench to eat her lunch, leaving me sitting there.

No computer system, disgustingly filthy office (peeling paint, ripped carpets, trash on the floor, etc), unprofessional and unwelcoming staff. 4. ROAD TEST: Instructor was wearing dirty shorts, did not introduce himself to me (or even look me in the eye), just walked out to the car, leaving me to follow behind, hoping he was the right instructor. He took a personal call during my driving test, and proceeded to talk about groceries or something, while I drove around, not knowing where I was supposed to go.

At the end of the test, the last task to be tested on is parallel parking. There was another student doing this as we approached (it is done in a back parking lot next to the office). After waiting a whole 30 seconds, the instructor sighed impatiently and said "you practiced this earlier, right?" and ended the test prematurely! VERY UNPROFESSIONAL COMPANY! Spend your money elsewhere!

I read all the reviews so I am not totally caught off guard the experience that we've had with Austin drive school. It hasn't been as terrible as some of the experiences I read but my 14 year old won't be going here for drive lessons. The reason we choose Austin drive school is because of our schedule. During the school year just didn't work for us.

This one has a rolling schedule in the summer. After reading the reviews, I called the office before signing up. The office was able to successfully answer many of my concerns. The classroom portion of their services seemed to go ok. It met my expectations. The whole reason we choose a driving School is for the driving portion of it. This has been a nightmare.

The schedule process is laxidasical at best. My daughter would schedule a drive time most of the ones available are 7am before school.you have to take your child to the location. They will drop the kids off at school before 9. If there is some kind of miscommunication and you get there and you actually don't have a drive time it can be frustrating.

The next time if you call to confirm you have a drive time and the guy answering the phone says you aren't scheduled for a drive time. And you actually do that also can be frustrating because they then charge you for missing a drive time. Both if the above and more has happened. Of the 5 drive times we've had with this company none have gone smoothly.

What is more disappointing is that they don't seem to care to improve it. When I went to the office to talk and see if I could figure out their system there were 4older gentlemen in the office. They had no interest in changing. They commented well the office staff are 16 year old kids. That's what you get.

Update: I was given another number to call. 1 instructor was patient, the other was not. But my son was able to get his license. Seems they have a fax machine on a lot. No voice mail to leave a message. There is a no show fee. But can't reach anyone to say we can't be there.