Sunset Auto School

Angela was so kind and thoughtful and she knew I was sick but still hold the appointment for me till I got better, and the level of the professionalism in the office is outstanding, they don't care about the money they only care about you getting your driver license and knowing the traffic rules, for me I would always recommend my friends to come here. Thank you so much

In May, I purchased package 3. I was given a booklet which listed my scheduled lessons. My instructor was Ben. Ben was a very good instructor as he was on time and patient during lessons. I was dissatisfied with services provided on my last interaction. My last lesson was scheduled the day of my road test. I was informed by Angela once I complete my last lesson, I would be going to take my road test.

I was instructed to arrive @6:45 am for my last lesson and road test in Staten Island. Upon my arrival, there were 2 other individuals in the car along with my instructor. ALL of my 9 sessions have ONLY been my instructor and I. I was taken aback as a result of this. To get to the test site, it took 45 mins. An individual had their lesson scheduled right before their road test as well.

I was unhappy due to the inconvenience of NOT having my full 45 min session due to having to accommodate the other individual whose road test was earlier than mines. My road test was scheduled for 10am, the others were at 9:30 am & 11am. Despite paying the additional $30 to take my test in Staten Island, I had to accommodate others. After taking my road test, I had to wait for the person who had their test at 11am.

I was highly upset that I was not informed of the inconvenience on top of my lesson. I did not get back to Brooklyn until 12pm. I informed Angela of my dissatisfaction the same day. Her response was that you shouldn't expect to have the car to yourself and it would not be something they communicate to their clients as it is standard practice. Angela did not validate my concerns at all. Instead, she inquired if I passed the test. Angela made it seem acceptable that your lessons are not one on one being that there were others in the car during my lesson.

For future prospects, see how it works out if you wanted to bring your friend/ parents on your one to one lessons. I guarantee there would be push back on this from Sunset Auto. But yet they can fill a car to ensure their business needs are met. In addition, my frustrations were heightened due to seeing another Sunset Auto car at the site while I waited.

It was only one person in the car. If there was another car that was going to be coming later why not have the later appointment in the car arriving later? Scheduling seems to be an issue for sure hence the gap in lessons. August 4 In response to the business owner: You have missed my point. If I was taking a 45 minute lesson and the road test that takes "20" minutes, why must I take 5 hours out of my day to do just that? Maximum it would take 3 hours including travel time. 2 additional hours waiting around for what?

To watch someone else practice? Wait around for someone else to complete their road test? Obviously, you do not communicate with clients about the INCONVENIECE. I was inconvenienced because of your scheduling. I was the one who had to accommodate others since my lesson was cut short due to your scheduling. It is not false information. I want future clients to know this, so they can prepare for unprofessionalism and lack of communication.

Drove with Ricky and let me tell ya, he's the best thing that ever happened to me for the drivers test. Great communication. The tactics he uses for teaching REALLY work, without him my parallel parking would be in the dumps. Great school, great teachers, thanks so much!

Honestly it was a bad experience! Ben the instructed was nice I went on one lesson & lost one lesson. I called the day before to reschedule a guy there said it was fine i suggested to move it closer to my road test date that was not yet scheduled and the man agreed it was ok this is all via phone. I decided to go in to the driving school the following week to schedule the lessons I paid for closer to the road test date that was not yet scheduled & to see if the dmv updated for any openings & they didn't (because of covid).

The lady that works there tell me I lost the lesson because she paid Ben the instructor & there are no more available dates I didn't notify anyone and I did! I explained to her & asked for my money back & she convinced me although I'm loosing a lesson to be patient with her I have one more lesson available ( I'm guessing because I paid for the car to the road test, scheduling & lessons she wasn't trying to loose out on any money) not to mention she held on to my original five hour I chucked it up because my permit was expiring in July. (worst decision ever) All this took place in the middle of April she told me to just hold off she would call me in a few days to tell me updated dmv information & to see what day works for me in scheduling for the road test. she didn't!

I had to call her, so May 6th I called to ask her what's going on it's been weeks she ask for my name, I felt like she was telling me a bunch of bologna I requested for my money again! because I looked online and seen that the dmv was actually scheduling appointments, what she did was put me on hold & book it while I was on hold with her & told me my test was on the 12th of May which was 6 days away!

I said how you scheduled me that date and you didn't even check with me 1st! she said that's all they had available in staten Island! So be at the office at 10am! I can't forget this part she also told me she didn't have any available driving lessons with anyone! at anytime! but one & that's right before my road test on may 12th ( talk about short notice, no communication, Just straight horrible! ) I asked for my money back again & she said no everything is in motion so basically if I didn't go I would have lost my money.

I was extremely annoyed I hated the way they handled me from the very beginning I found them a little rude but maybe I just caught them on bad days cause they lady was nicer in person then on the phone. I regret not just taking the lost on the $40 because not going with my 1st instinct I lost hundreds. The day of the test Ben took me driving the lesson went good but my head was not in a good space I felt rushed & unprepared I never drove in that car before & Ben teaching was so different from how I learned to drive, park etc he didn't want to confuse me so he just did the basic turn left, turn right, good luck thing.long story short I failed!.

I went home googled & went to alpha driving school took 4 lessons & they scheduled me for the road test the 21st of may! & I passed! They was so nice to me! Patient! respectful! & professional! I would recommend them! Over sunset driving any day sorry!

Excellent driving school. Had no issue with scheduling my 5hr test or classes. Considering that my permit was about to expire within the 2wk frame that I went, they were able to schedule my road exam asap. Took my lessons with Enrique, he is very patient and well teach you different techniques, in whichever you'll feel comfortable. Parking has been a breeze, thanks to him.

You have the option to take your exam in Staten Island or Red Hook. I pasted my road test on my first try (in SI.) Was recommended here by friends and I continue to recommend other people.

Hands down Sunset driving school is the best! They are very caring and encouraging. They were always there for me when I needed help with the scheduling of the lessons and the road test appointments. You also can't go wrong with their discounted packages. The 5 hour class was very informative and enjoyable. The instructor I was given was amazing as well, and helped me pass my road test at first try.

During the period that I was taking the driving lessons and the road test appointments, I had a very busy schedule with college and work, but they helped me with getting the best schedule so I would be able to do the driving lessons and the road test without a conflicted schedule. I have many family members who attended Sunset driving school and there will be more to attend. Personally, I had a great experience being a student at this driving school and I want to thank you so much for helping me with finding the best schedule. I definitely recommend this driving school. They really care for their students. Amazing staff : My advice - - do not rely on any bad review there is for this school.

Excellent driving school. They really care about their students. They take time to actually listen and work with you as an individual! My daughter had failed twice at other places. Sunset helped to restore her confidence and equip her with the real skills she needed and she was able to pass the test! Special thanks to Ben, her patient highly skilled instructor!

I'm extremely happy with the service here so far. Ben was my driving instructor and was clear and concise in all of his direction. I learned a lot from him, as well as in my 5 hour course. Sunset auto has been extremely flexible in their driving lessons, which I'm grateful for given the unpredictable hours I work. I 100% recommend them, great staff, great prices- really can't go wrong.

So fortunate I found this driving school! Ricky conducted the 5 hour class and kept it entertaining and fresh; was very informative and the hours went by quick. I had Tom as my driving teacher and I loved that he not only told me where I needed to improve but showed me exactly what to do to improve. The front desk staff was always friendly and the day of my Road Test were encouraging. I passed on my first try and was so excited. I highly recommend this driving school

Honestly, this is the only driving school i would recommend! The instructors are very knowledgeable and patient. They definitely give you all the tips and tricks not only on passing the road test but aslo driving in general. Everyone at the school is extremely nice and friendly. The school has been around for years! My mom, brothers and myself have gone to this school and passed our test with flying colors! If you are considering a school to take driving classes and the five hour, which is the best give hour class in Brooklyn, definitely go to sunset driving school!